Legal
Refund Policy
We advertise a 7-day money-back guarantee, so this page sets out exactly what that means rather than leaving it buried in the terms.
Last updated
The guarantee
You have 7 days from the moment your subscription is activated to request a refund. Activation is when we send your login details, not when you first use them.
You do not have to give a reason. If the service is not right for you, that is reason enough.
How to claim
Contact us the same way you ordered — message us on WhatsApp — and say you would like a refund. Include the order reference from your original message if you still have it, as it makes the process faster.
We will confirm receipt and process the refund to the method you paid with. Where a payment method cannot accept a refund, we will agree an alternative with you.
What is not covered
Requests made after the guarantee period has ended.
Accounts where we have evidence of sharing credentials beyond the device limit on your plan, or of resale.
A specific channel being unavailable in your region. Channel availability is subject to regional licensing, changes without notice, and is outside our control. If this matters to you, ask us before subscribing.
Before you ask for a refund
If the problem is technical, it is often a setup or connection issue rather than the service. The troubleshooting page covers the common causes and takes a few minutes. We would rather fix it than refund it, and you would probably rather watch than wait.